98pk FAQ – Got Questions? We've Got Answers

On the Login page, tap "Forgot password?" and follow the on-screen steps. You'll receive a verification code on your registered mobile number. Enter the code, set a new password, and you're back in. If you no longer have access to your registered number, contact our support team for further assistance.

No — each player is allowed only one account. Having multiple accounts is against our Terms and Conditions and may result in all accounts being suspended and balances forfeited. If you already have an account and can't log in, please use the password reset option rather than registering again.

Log in to your account and go to Profile Settings. Some details can be updated directly; for changes to your registered mobile number, you'll need to verify your identity first. This step protects your account from unauthorised changes.

Accounts are temporarily locked after several consecutive failed login attempts — this is a security measure. Wait a few minutes, then try again with the correct password. If the issue persists or you believe your account has been locked in error, reach out to the support team for assistance.

98pk supports PKR deposits through JazzCash, Easypaisa, Raast, direct bank transfer, debit/credit cards and mobile wallets. All transactions are processed in Pakistani Rupees — there are no hidden currency conversion fees.

Most deposits via JazzCash and Easypaisa reflect within minutes. Bank transfers may take a little longer depending on your bank's processing time. If your deposit hasn't appeared after 30 minutes, check your transaction history and contact support with the payment reference number.

Yes, a minimum deposit amount applies. The exact figure is shown at the time of deposit based on your chosen payment method. Minimum amounts are set to ensure smooth processing and may vary slightly between JazzCash, Easypaisa and bank transfer options.

98pk does not charge deposit fees on its end. However, your mobile wallet provider or bank may apply their own transaction fees. Check with JazzCash, Easypaisa or your bank directly for information about any charges on their side.

Log in to your account and navigate to the Withdrawal section. Select your preferred method — JazzCash, Easypaisa, Raast or bank transfer — enter the amount and confirm the request. Full details are available on the Withdrawal page.

Most withdrawal requests are processed efficiently. JazzCash and Easypaisa withdrawals are typically among the fastest. Bank transfer timelines depend on your bank. If your withdrawal has not arrived within the expected window, contact support with your transaction reference number.

Yes, a minimum withdrawal amount applies and is displayed at the time you submit your request. The minimum may vary depending on the withdrawal method selected. VIP members may benefit from higher withdrawal limits — check the VIP page for tier-specific details.

Withdrawals can be declined for several reasons:

• Unmet wagering requirements on an active bonus
• Account verification not completed
• The withdrawal amount is below the minimum threshold
• Payment details entered do not match your registered account

Review the reason shown in your account and contact support if you need clarification.

Cricket is the flagship sport on 98pk — covering PSL, T20 internationals, Test matches and all major ICC tournaments. Beyond cricket, you'll find markets for football, Esports and other international sports. Visit the Betting page to see all currently available markets.

Yes. 98pk offers in-play betting on live cricket matches. Odds update ball by ball, and you can place bets on markets like match winner, next wicket, over totals and more while the game is in progress. Live betting markets are only available while a match is actively being played.

If a match is abandoned, cancelled or does not produce a result within the specified timeframe, bets are generally voided and stakes returned to your account. The exact ruling depends on the market type and the specific match conditions. Always check the betting rules for each market before placing a wager.

Winnings are calculated by multiplying your stake by the decimal odds displayed at the time of placing the bet. For example, a PKR 1,000 bet at odds of 2.50 returns PKR 2,500 (inclusive of your stake) if successful. The potential payout is always shown before you confirm a bet.

98pk has a large and growing library of slot titles from well-known game providers. New games are added regularly so there's always something fresh to try. Browse the full collection on the Slots page after logging in to your account.

All slot games on 98pk use Random Number Generator (RNG) technology, which ensures that each spin is completely independent and random. The RTP (Return to Player) percentage for each game is provided by the game developer and is displayed in the game information section.

Absolutely. All slot games on 98pk are optimised for mobile browsers, and the dedicated Android app gives you the smoothest mobile slot experience. Download the app from the App page and log in with your existing account credentials.

Live Casino lets you play classic table games — such as Baccarat, Roulette and Blackjack — with a real human dealer streamed in real time via video. You place bets through your screen exactly as you would at a physical table. A stable internet connection is recommended for the best live casino experience.

New players at 98pk are eligible for a welcome bonus on their first deposit. The offer details — including the bonus amount and any qualifying conditions — are shown on the Promotions page. Register your account and make your first PKR deposit to activate the offer.

A wagering requirement is the number of times you need to play through a bonus amount before winnings derived from it can be withdrawn. For example, a 10x wagering requirement on a PKR 1,000 bonus means you need to place PKR 10,000 in total bets before withdrawing those bonus-generated winnings. Full terms are listed with each promotion.

Log in to your account and visit the Promotions section. Active offers will be listed there. Some bonuses are applied automatically on a qualifying deposit; others require you to opt in before depositing. Read the individual promotion terms carefully to make sure you meet the conditions before claiming.

Bonus funds themselves cannot be withdrawn directly — they must first be converted into real winnings by meeting the wagering requirements. Once the requirements are complete, the resulting winnings are moved to your real-money balance and can be withdrawn as normal.

Every bet you place and every game you play earns you VIP points. As your points accumulate you progress through tiers, each offering better rewards including cashback, higher withdrawal limits, exclusive promotions and dedicated support. Full tier details are on the VIP page.

VIP point validity and expiry rules are outlined in the VIP programme terms. To keep your points active and your tier status maintained, it is recommended to log in and play regularly. Visit the VIP page for the most up-to-date information on point validity.

VIP tiers are typically reviewed on a rolling basis. Extended periods of inactivity or a drop in qualifying wagers may result in a tier adjustment. Keep your account active and check your current VIP status from within your account dashboard at any time.

Inside your account settings you'll find responsible gaming tools including daily, weekly and monthly deposit limits. Setting a limit helps you stay within your personal budget. Once a limit is set it takes effect immediately, and any reduction is applied straight away while increases may have a short cooling-off period.

Yes. You can request a temporary cool-off period or a longer self-exclusion directly from your account settings or by contacting support. During self-exclusion, your account is suspended and you will not be able to log in or receive promotional communications. Visit the Responsible Gaming page to learn more about the tools available.

98pk is strictly for adults aged 18 and above. By creating an account you confirm that you meet this age requirement. Gaming should always be treated as entertainment, not as a way to earn income. Only play with money you can afford to lose and take regular breaks.